GUARANTEE – RETURNS – REFUNDS – RETRACTATION

The items provided by https://eastana.com/ are new and guaranteed against any defect. They are identical to those of the traditional trade and come from all the referenced publishers and suppliers.

If an article is defective or not in conformity, the purchaser has 14 working days as from the reception of the pieces to ask for an exchange or a refund. If the thirteen (14) day period expires typically on a Saturday, Sunday or a public holiday or non-working day, it is extended until the first following working day.

The customer must return the new or unused items in their entirety and in their original packaging, intact, accompanied by any accessories, instructions and documentation. In such a situation, the buyer must send proof of the defect(s) to contact@eastana.com (description and photos attached).

For USA customer, return address is :Eastana STE110, 14125 NE AIRPORT WAY STE110, PORTLAND, OR 97230-3443 US

For other country customer, pls. return to our HK office address: Eastana 12/F.,San Toi Building137-139,
Connaught Road Central HK

If the right of withdrawal is exercised,Eastana is required to reimburse the sums paid by the client, free of charge, with the exception of return shipping costs. Reimbursement is due within a maximum of 14 working days from receipt of the returned package(s).

The return shipping costs are then at your expense.

In the event of a refund, we guarantee that it will be made within 14 days or less from the date of receipt of the returned package. No C.O.D. shipment will be accepted, whatever the reason.

Not refundable items:

At Eastana we are committed to providing exceptional customer service and transparency in our refund policies. We understand that occasionally, you may wish to return a product even if it has no defects. If you decide to return an item due to a change of mind, we request that you initiate the return process within 24 hours after ordering the product. After the 24-hour cancellation period, we regret to inform you that we cannot offer a refund for change-of-mind cases.