Let’s get you some help! 

Please before contacting us make sure to check the FAQ bellow.

If it doesn’t answer your questions – Don’t panic, we will be happy to help

Send an email to the eastana team  contact@eastana.com

Shipping

Do you offer free shipping?

Certainly! We are delighted to offer free shipping worldwide. You won’t incur any delivery costs for your order, regardless of your location. Enjoy the convenience of shopping with us, and we’ll take care of the shipping expenses to ensure your items reach you without any additional charges.

How can I track my order?

We will send you email for tracking number, you can track order online

When will I receive my order?

The processing of your order, the manufacture of the products and the delivery (free of charge) will take our team a maximum of 15 to 20 working days. We make every effort to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.

Why I did not received my order?

Something wrong with the Post Office? Package lost, broken, destroyed?

With our secure delivery, Eastana takes care of the disputes for you. Customer satisfaction is our priority. We don’t blame the carrier by letting you “fend for yourself”. We assume full responsibility by immediately sending you a new package at our expense.

Do not hesitate to contact us by email at contact@eastana.com, our team will do its utmost to meet your expectations.

Returns and exchanges

Do you exchange or refund defective items?

Yes, if your order has a default item, you have 30 days to contact us for a refund or exchange.

Can I change my order?

Certainly! We understand that circumstances may require you to modify your order. You have a 24-hour window from the time of purchase to request changes to your order.

Can I cancel my order?

You will have 24hours to cancel your order. Please don’t forget that if you opt for a refund, a 3% fee will be charged to cover transaction expenses.

Our products

Can I customize a body pillow?

Yes, we offer custom body pillows. You can choose the design you want, and we will create a https://eastana.com/product-category/custom-dakimakura-pillow/  just for you.

How do I take care of my Dakimakura?

To keep your Dakimakura looking fresh and new, we recommend gentle hand washing. Avoid using bleach, and do not put it in the dryer.

Are there any discounts or promotions?

Yes, we often have discounts and promotions. Please sign up for our newsletter or follow us on social media to stay updated on our latest offers.

MATERIAL GUIDE

The Peach Skin materials are perfect for their softness. It is as soft as the skin, resistant to stains, and easy to wash. Because of its unfailing durability, it is often a trendy choice.

The 2Way Tricot fabric is the best to snuggle in. It is known as a premium quality that keeps you warm on cold nights and doesn’t get too hot on warmer ones. It will be a perfect choice for those for whom comfort comes first.

DISCREET PACKING

Our Dakimakura pillows are shipped with no labeling, branding or product name – So you can keep your otaku love a secret from your nosy neighbors.

WHAT IS A DAKIMAKURA?

A dakimakura or anime body pillow cover is a pillowcase with the design of the character of your choice. On this page, you have the case by itself. If you desire to acquire the inner pillow, make sure to take advantage of our bundle promotion. Those pillows are great to feel closer to your favorite waifu or husbando, improving your sleep position and keeping you company.